FBC EBM Complaints Procedure
Foundational Breast Care is committed to providing an excellent quality of service when dealing with members of the public, practitioners and other professional organisations and takes all complaints seriously, seeing them as opportunities for the continuing development of our service delivery.
All Esoteric Breast Massage practitioners make available a printed copy of the Esoteric Practitioners Code of Ethics and Conduct and any addition Codes of Conduct and procedures for complaint reported as required in their particular region. Clients are welcome to read these documents at any time.
What to do if you are unhappy with your practitioner conduct:
STEP 1 - Practitioner Direct
Make your practitioner aware of your concerns. If you remain unsatisfied with the response, consider STEP 2
STEP 2 - Report to the Foundational Breast Care Advisory Committee
If you remain unsatisfied with the response, you can make a complaint to the Foundational Breast Care Advisory Committee, comprised of leading women across the medical, allied health, corporate and legal sectors who sit as voluntary members advising on FBC development and response to topical health issues, stepping in to act as mediators or advisors in the event of complaints or breaches of the Code of Ethics and Conduct. Serious breaches and complaints about practitioner conduct are referred to the Esoteric Practitioners’ Association.
Please be prepared to advise us of: Your Name
Telephone Number if you would prefer to discuss the complaint by telephone
Description of what occurred, including when and where
In considering complaints we aim to apply as a minimum the UK Parliamentary and Health Service Ombudsman's Principles of Good Administration, which are: Getting it right
Being customer focused
Being open and accountable
Acting fairly and proportionately
Putting things right
Seeking continuous improvement
The Foundational Breast Care Advisory Committee will review the complaint, and if necessary engage the Esoteric Practitioners' Association. Our commitment to you is that all complaints will receive at least a confirmation of receipt within 24 hours and advice on action shortly thereafter.
STEP 3 - Report to your state or national health regulation authority or similar
There is no central compulsory regulating body for complementary health practitioners, clients are advised to contact their local citizens advice bureau or local council.
There is no central compulsory regulating body for complementary health practitioners but clients can contact their local council.
There is no central compulsory regulating body for complementary health practitioners, clients of Heilpraktiker and other complementary health practitioners are advised to contact their local ‘Gesundheitsamt’ (public health office).
There is no central compulsory regulating body for complementary health practitioners, but clients can contact: Landelijk Meldpunt Zorg
There is no central compulsory regulating body for complementary health practitioners but clients can contact the Federal Ombudsman for the rights of patients: De federale ombudsdienst “Rechten van de patiënt
Clients can contact: Pratiques de soins non conventionnelles
Clients can contact: The Office Fédéral de la Santé based in Bern
All EBM practitioners are required to practice in accordance with the Esoteric Practitioners Association Code of Conduct, and the Council of Australian Governments: A National Code of Conduct for health care workers, in addition to any supplementary Codes of Conduct required in specific states, as is currently the case for New South Wales, Queensland and South Australia. The EBM practitioners make both available for view and will provide a copy of each of these codes upon request.
Email addresses for State and territory health complaint entities:
South Australia: HealthPolicyLegislation@sa.gov.au
Western Australia: email@example.com
Northern Territory: firstname.lastname@example.org
New South Wales: email@example.com
Australian Capital Territory: firstname.lastname@example.org